Effective Communications Strategies will raise awareness and sensitivity around the impact our words can have on each other, and on the overall work environment.
- Discuss why effective communication is important.
- Identify the qualities of effective communication.
- Discuss the role active listening plays in communication.
- Explain the value of empathetic listening and responses.
- Identify strategies for handling difficult situations and people.
- Why is effective communication so important?
- What do great communicators do differently?
- The importance of practicing active & empathetic listening
- Overcoming communication challenges through effective communication skills, emotional intelligence, and listening
120 minutes |