Lesson Overview

Effective Communications Strategies will raise awareness and sensitivity around the impact our words can have on each other, and on the overall work environment.

Objectives

• Discuss why effective communication is important.
• Identify the qualities of effective communication.
• Discuss the role active listening plays in communication.
• Explain the value of empathetic listening and responses.
• Identify strategies for handling difficult situations and people.

Topics

• Why is effective communication so important?
• What do great communicators do differently?
• The importance of practicing active & empathetic listening
• Overcoming communication challenges through effective communication skills, emotional intelligence, and listening